Refund policy

At Illusions Lingerie, we strive to ensure customer satisfaction while maintaining the highest standards of hygiene and quality. 
Please read our store policy carefully before making a purchase:

Change of Mind

Items must be returned within 14 days of purchase for a store credit or exchange.
Returned items must be unworn, in resellable condition with all tags attached.
The following items cannot be returned:

• Sale items

• Hosiery

• Strapless Bras

• Briefs & Control garments

• Prosthetics & accessories

• “Customer Choice” items
  
  

Discomfort

If you are not satisfied with the fit of your item, please contact us immediately via phone, email, or by visiting our store within 14 days of purchase to be refitted.

Manufacturer Faults

Items with potential manufacturer faults must be returned within 14 days.
Refunds or returns for such items are subject to the manufacturer’s decision.

Damage

Items damaged due to consumer fault, such as improper washing, cannot be returned.
Washing items in a wash bag or using a “delicate cycle” does not constitute hand washing.

Hygiene Items

When trying on bottoms, briefs must be worn. For hygiene reasons, we are unable to accept returns for intimate items, including briefs, control garments, hosiery, prosthetics, and accessories.

Customer Choice

“Customer Choice” items refer to purchases made against the advice of our fitters or items that have not been fitted. These items are not eligible for returns or exchanges.

Hand Wash Only

To maintain the quality and longevity of our products, a strict hand wash-only policy applies to all garments. Failure to adhere to the garment care instructions may void any return or warranty claims.

We appreciate your understanding and cooperation. If you have any questions about our policy, please don’t hesitate to contact us.