Frequently Asked Questions

Yes, all the products available for purchase on our website are in stock and ready to be shipped. There's no need to worry about long waiting times.

Yes - just contact us as soon as possible. If we haven’t packed or shipped your order, we’ll do our best to make the changes.

Yes, as long as the order hasn't been shipped. Please get in touch with us right away.

First, check your spam or junk folder. If you still can’t find it, contact us and we’ll resend it.

Afterpay is available for online purchases only.

STANDARD SHIPPING
• Free shipping for AUS orders over $150.
• $10 shipping for AUS orders under $150.
Please allow 5 - 7 business days for standard AUS deliveries.

EXPRESS SHIPPING
• $7.50 for AUS orders over $150.
• $15 for AUS orders under $150.
Please allow 3 - 5 business days for express AUS Deliveries.

SHOES & SLIPPERS
• $15 for AUS orders.
Please allow 5 - 7 business days for AU deliveries.

INTERNATIONAL
Please refer to checkout for calculated rates.

CLICK & COLLECT
In-store pickup is available at no additional cost from our Moonee Ponds lingerie store. Simply select the “Pick Up” option at the checkout. We will send you a pickup notification once your order is ready to be collected - typically the same day.

Store hours: Monday to Saturday, 9am – 4pm

Yes - we offer free standard shipping within Australia on orders over $150.

Yes - we ship worldwide. International shipping is calculated at checkout based on your location.

We do our best to pack and post your order the same or next business day so you can enjoy your items asap.

Standard
Please allow 5 - 7 business days for standard AUS deliveries.

Express
Please allow 3 - 5 business days for express AUS Deliveries.

For precise delivery estimates visit Australia Post Shipping Calculator.

If your order is taking longer than expected, get in touch and we’ll look into it - though some delays are beyond our control during peak times.

Yes - you’ll receive a tracking number via email once your order is shipped.

Yes - express delivery is available Australia-wide.

Yes - in-store pickup is available and usually ready the same day. Our store is open Monday to Saturday, 9am – 4pm.

Use our contact form and we’ll get back to you as soon as we can.

We aim to respond promptly during business hours. Weekend enquiries may take a little longer.

Yes! Reach out and our experienced team will be happy to guide you through sizing and fit.

We understand fit is important. If your item isn’t quite right - and it’s not a clearance item, sealed package, or hygiene-sensitive product (e.g. briefs, breast forms, hosiery) - please contact us to initiate a return.

Simply contact us and we’ll walk you through the return or exchange process.

Return shipping is at the customer’s expense.

You have 14 days from receiving your order. Items must be in resellable condition with tags attached.

Yes - items can be returned within 14 days of purchase for a store credit or exchange.

Returned items must be unworn, in resellable condition with all tags attached.
The following items cannot be returned:

• Sale items
• Hosiery
• Strapless Bras
• Briefs & Control garments
• Prosthetics & accessories
• “Customer Choice” items

For hygiene and quality reasons, we are unable to accept returns on the following:

• Sale or clearance items
• Hosiery
• Strapless bras
• Briefs and control garments
• Prosthetics and accessories
• “Customer Choice” items (purchased against our fitter’s advice or without being fitted)

We want you to feel great in your purchase. If your item isn’t fitting correctly, please:

• Visit us in-store
• Or contact us via phone or email
  within 14 days of purchase to arrange a refit or discuss your options.

If you believe your item has a manufacturer fault, please return it within 14 days of purchase.

Refunds or replacements are subject to the manufacturer’s assessment and approval.

Unfortunately, we cannot accept returns for items damaged due to:

• Incorrect washing methods
• Machine washing, even in a wash bag or on a “delicate” cycle

All lingerie must be hand washed only to maintain quality and warranty eligibility.

These are items purchased:

• Against the recommendation of our professional fitters
• Without being properly fitted in-store

These purchases are final sale and not eligible for return or exchange.

Our bra fitting services are entirely complimentary. We believe that finding the perfect fit is an essential part of your shopping experience, and we want to ensure that our customers feel comfortable and confident in their choices. You won't incur any charges for the fitting itself; you only pay for the items you decide to purchase.

Our goal is to provide exceptional service and assist you in finding bras and undergarments that you love and feel great in. So, feel free to take advantage of our free fitting services, and our team will be delighted to help you discover the ideal products for your needs and preferences.

No, bookings are not required for fittings. Walk-ins are greatly welcomed, and our team is ready to assist you whenever you decide to visit. Feel free to drop by at your convenience, and we'll ensure you have a seamless and enjoyable fitting experience.

If you have any specific preferences or questions, feel free to let us know, and we'll be happy to assist you.

No, you don't need to bring anything specific to the fitting. We've got everything covered! Just come as you are, and our expert team will take care of the fitting process.

However, if you have a particular outfit in mind for a special occasion, feel free to bring it along or share a photo with us. This way, we can ensure that your new bra complements your outfit perfectly.

We are dedicated to providing fittings for everybody, every size, and every occasion. Our comprehensive fitting services cover a wide range of needs to ensure that everyone can find the perfect undergarments for their unique preferences and body types. Whether you're looking for everyday comfort, sports support, first bras, maternity wear, plus sizes, bridal lingerie, mastectomy solutions, transgender and crossdressing fittings, or shapewear for any occasion, we've got you covered.

Our commitment is to offer a diverse range of sizes (including in-between sizes) and styles, ensuring that everyone can feel confident and comfortable in their undergarments, regardless of their individual requirements. If you have any specific questions or needs, please don't hesitate to reach out.