Shipping & Returns
We understand that sometimes when you order online your item may not fit as expected. At Illusions Lingerie we do our best to ensure a happy shopping experience. Read our policy below or get in touch and one of our friendly staff will get back to you as soon as possible.
We offer free pickup in-store and on all Australian orders over $150.
A flat rate of $10 is applied for anywhere in Australia under $150.
Shoes are a flat rate of $15 for anywhere in Australia under $150.
Express shipping is available Australia wide at a flat rate of $15 for orders under $150.
We also ship internationally, rates calculated at checkout.
Shipping times may be subject to seasonal delays.
Christmas Cutoff - Read our Blog
At Illusions Lingerie we strive to provide the best fit. Shop with confidence knowing that if your purchase is not right for you, we will happily accept garments back provided they are in the original condition and tags are still attached.*
Simply get in touch with our friendly staff within 14 days of delivery.
We can provide a full refund (excluding shipping) or exchange the item with another product or more suitable size.
Returning items will need to be shipped at the customers cost.
*For hygiene reasons, we cannot accept returns of briefs, shapewear and hosiery.
*This policy is for online orders only.